*Please note our couriers are currently experiencing delays delivering orders to EU countries. If you have received an email confirmation that your shipment has been dispatched from our workshop it may be temporarily held in transit by DPD. Please email us - sales@tomraffield.com if you have an order query.
If you are a customer living in Republic of Ireland or Northern Ireland please note, due to ongoing changes regarding the Brexit transition, you will now be liable to cover any import and customs charges associated with your order.
COVID19 Update
Our workshop team are making and dispatching your orders out of our logistics area as usual. Find out more here.
Our couriers are ensuring that the parcels are delivered as safely as possible to your doorstep, with no contact. If your parcel doesn’t fit through your letterbox, the delivery driver will place the item at your door and stand at a safe distance while you collect it.
Our customer services team remain on hand to answer calls and reply to any queries, please don’t hesitate to get in touch if you need anything, they’d love to hear from you.
*International Delivery*
We ship our furniture and lighting products internationally. Shipping costs to some zones or locations do not automatically display on our website. If you are unable to checkout due to a shipping issue please email our sales team at sales@tomraffield.com with your delivery address and details of which products you would like to order. You will be contacted with a competitive delivery quote.
Please be aware that shipping costs for orders dispatched to addresses outside of the UK do not include Customs Clearance, Duties & Taxes – any additional import costs are the responsibility of the receiver.
Dispatch
Free UK delivery over £50.00
All of products are handcrafted and made to order by our workshop team. Once you've selected your products and added them to the basket, you will see a dispatch estimate e.g. 'dispatched in 4 weeks'. Dispatch is when we send the product to our delivery partner, not the date it arrives to your door. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.
Wherever possible, we aim to deliver within 24 hours of dispatch. We will contact you via email the day before the delivery to let you know that the delivery will take place the next day. On the morning of delivery, our delivery partner will send you a text message (providing you added a telephone number to your order) or email, to inform you of your 1 hour delivery slot. You will have the option to reschedule delivery to a different date, leave the parcel with a neighbour or send to a local depot for collection - if you intend to action one of these options please let us know as soon as possible.
For large volume or quantity orders we may use a private courier to deliver your order or, the pallet network. If we opt to use one of these services a member of our sales team will be in contact prior to your order dispatch to talk through delivery methods and find the most suitable option for you.
Please note: Please remember to check that items can be delivered into your space easily. This includes checking hallways and door frames throughout the property. if an item cannot be delivered it will be returned to our workshop and a return delivery fee of £10 will be charged. Charges will also apply to cancelled deliveries, failed deliveries or return collections.
Weekend Delivery
Delivery usually happens during weekdays, though we can sometimes (courier dependent) arrange a Saturday delivery. Please contact us after you have placed your order and we can arrange this for you.
Grouped Delivery
If you have ordered multiple items, they will be shipped together as per the longest lead time. If this is not convenient and you would like each product shipped when it is ready please let us know.
