Contact
Our Tom Raffield team is on hand 8am-4.30pm Monday to Friday (GMT). Fill in the form below or get in touch about order, website and online enquiries, general questions or press and trade enquiries. Or maybe even just a chat, we'd love to hear from you.
Customer Services opening hours
Monday to Friday: 8am-4.30pm.
By telephone
By email
Other contacts
Trade - trade@tomraffield.com
Retail - trade@tomraffield.com
Press - media@tomraffield.com
COVID19 Update
It is with heavy hearts that we have decided to temporarily close our workshop in line with government advice regarding the evolving Covid-19 pandemic. We are certain it is the right decision to enable the safety of our team, their families and our community and to help fight this terrible situation.Our website remains open and you can place orders as usual, however, delivery times will be affected and normal lead times will apply once the workshop re-opens to commission your pieces.
Because of this temporary closure, we won’t be able to process return requests as usual, however, we have extended our returns period indefinitely for orders placed in the last 21 days, and we will deal with any requests as a priority as soon as our workshop opens again.
Our customer services team remain on hand to answer calls and reply to any queries, please don’t hesitate to get in touch if you need anything, they’d still love to hear from you.
We’ll keep sharing our latest news via our email newsletters and social media which will hopefully provide everyone with a little light relief, please join us and keep the conversation open.
Showroom
PLEASE NOTE *Our Cornish showroom is undergoing a seasonal change and will be closed until further notice.* If you have a specific product related query please call our sales team who will be delighted to help.
F3 Church ViewBickland Water Road
Falmouth, Cornwall
TR11 4FZ
UK