Our easy delivery and returns policy at Tom Raffield. Free UK delivery and returns. More about delivery and returning products ordered from www.tomraffield.com.
We ship our furniture and lighting products internationally. Shipping costs to some zones or locations do not automatically display on our website. If you are unable to checkout due to a shipping issue please email our sales team at email@example.com with your delivery address and details of which products you would like to order. You will be contacted with a competitive delivery quote.
All of products are handcrafted and made to order by our workshop team. Once you've selected your products and added them to the basket, you will see a dispatch estimate e.g. 'dispatched in 4 weeks'. Dispatch is when we send the product to our delivery partner, not the date it arrives to your door. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.
Wherever possible, we aim to deliver within 24 hours of dispatch. We will contact you via email the day before the delivery to let you know that the delivery will take place the next day. On the morning of delivery, our delivery partner will send you a text message (providing you added a telephone number to your order) or email, to inform you of your 1 hour delivery slot. You will have the option to reschedule delivery to a different date, leave the parcel with a neighbour or send to a local depot for collection - if you intend to action one of these options please let us know as soon as possible.
For large volume or quantity orders we may use a private courier to deliver your order or, the pallet network. If we opt to use one of these services a member of our sales team will be in contact prior to your order dispatch to talk through delivery methods and find the most suitable option for you.
Please note: Please remember to check that items can be delivered into your space easily. This includes checking hallways and door frames throughout the property. if an item cannot be delivered it will be returned to our workshop and a return delivery fee of £10 will be charged. Charges will also apply to cancelled deliveries, failed deliveries or return collections.
Delivery usually happens during weekdays, though we can sometimes (courier dependent) arrange a Saturday delivery. Please contact us after you have placed your order and we can arrange this for you.
If you have ordered multiple items, they will be shipped together as per the longest lead time. If this is not convenient and you would like each product shipped when it is ready please let us know.