Returns

Our Standard Returns Policy:

Thank you for purchasing one of our handcrafted pieces. If you decide your item is not suitable, you must let us know of your intention to return your items, using our online form below, within 14 days of receipt of your items. You must then return them within another 14 for a full refund. We will arrange a free collection if you're in the UK. Items should be unused, returned in their original packaging and in a fully resalable condition.

We’re unable to offer exchanges, except in cases where an item arrives damaged or faulty — in which case, we’ll arrange a like-for-like replacement. If you’d like a different product (including a different colour, finish or wood type), we recommend returning your order for a refund and placing a new order for your preferred item.

We offer a free returns service (mainland UK addresses only) that is easy to use and stress free. Carefully put the product back in the box using the original packaging and fill out our organise a return form letting us know a convenient day to pick it up from you. We will then contact the courier to arrange your collection. 

If your order was delivered on a pallet please repackage your product/products and assemble them back on to the pallet. You can fill out the organise a return form below or alternatively, call our logistics team on 01326 722725 who will arrange this for you.

For returns outside of mainland UK customers will be responsible for payment of the return delivery.

We will refund the original payment method used for the purchase as soon as the goods have arrived back with us. Please note: Refunds can take up to 10 working days to be received following receipt of the goods.

Please note: bespoke or customised products are non-returnable, unless there is a clear fault with the product.

SECONDS RETURNS

* Due to the nature of our seconds sale we charge a fee for each seconds item returned. This is detailed below and will be deducted from your refund. Seconds items can be returned to us within 14 days of receipt of the goods. We are unable to offer exchanges on seconds products except where an item is damaged in transit or an incorrect item is received.