- PRODUCT STORY
- SPECIFICATIONS
- SUSTAINABILITY
- DELIVERY & RETURNS
PRODUCT STORY
With sustainability at the forefront of our business, we choose not to throw away our handcrafted designs that have small imperfections, instead we like to offer them to our loyal customers at a discounted rate. Don't worry, these items are not used or second hand, they are just not perfect products. You might even be lucky enough to grab yourself a discontinued piece you had your eye on!
What is a Tom Raffield Second?
All of our handcrafted pieces are rigorously inspected before they are dispatched. When an item is classified as a Second the fault or faults may be in the finish, the shape or size, small hairline cracks or the product may be a discontinued style. The faults are not structural (i.e. each piece still functions as intended). The product may also be an early prototype made by our workshop team whilst developing new ranges.
These designs have a whole life ahead of them - shop sustainably, minimise waste and grab a great price at the same time!
Discounts cannot be used in conjunction with any seconds pieces. Seconds are excluded from our free returns.
NICE TO KNOW
- Find out more about what makes a Tom Raffield seconds on our blog
SPECIFICATIONS
Dimensions: L 200 x W 200 x H 500 mm
SUSTAINABILITY
DELIVERY & RETURNS
UK DELIVERY from £9.95*
Our seconds products have a lead time time of up to 14 days (although wherever possible we will try to ship orders quicker than this). If you have ordered multiple items, they will be shipped together. You will receive an email the working day before delivery to let you know that your order is ready for dispatch and then the courier will provide tracking an inform you of your delivery day and time.
Large items will be delivered via pallet. This delivery will be to the kerbside of your property. A member of our team will contact you one your item is ready for dispatch to confirm the delivery date and the details of your delivery.
* See our Delivery Policy for full information.
INTERNATIONAL DELIVERY
Unfortunately we are only able to ship our seconds products to addresses in the UK, and therefore international delivery is not available on this item.
Click here for our full delivery and returns information.
SECONDS RETURNS
SECONDS PRODUCTS ARE EXCLUDED FROM OUR FREE RETURNS
When an item is classified as a 'second' the fault or faults may be in the finish, the shape or size, small hairline cracks or the product may be a discontinued style. The faults are not structural (i.e. each piece still functions as intended and is usable). The product may also be an early prototype made by our workshop team whilst developing new ranges.
Whilst we understand you may wish to return your seconds item, due to the nature of our seconds sale we charge a fee for each seconds item returned. This is detailed below and will be deducted from your refund. We are unable to offer exchanges on seconds products except where an item is damaged in transit or an incorrect item is received.
| Item type | Return fee per item |
| Small items - eg table lights, wall lights, flush/pendant ceiling lights | £12 |
| Medium items - eg floor lights, chandeliers, clusters, side tables, stools | £25 |
| Large items - eg coffee tables, armchairs, sofas | £50 |
Part of the Seconds Sale range
With sustainability at the forefront of our business, we choose not to throw away our handcrafted designs that have small defects, instead we like to offer them to our loyal customers at a discounted rate. Don't worry, these items are not used or second hand, they are just not perfect products. You might even be lucky enough to grab yourself a discontinued piece you had your eye on! T's and C's apply.
Recently viewed
Deliveries
UK DELIVERY
from £9.95
All of our products are handcrafted and made-to-order within a lead time period clearly stated on each product page. We endeavour to keep these as short as possible and then sent to you within 24 hours of being completed from our workshop. If you have ordered multiple items, they will be shipped together within 24 hours of the longest lead time. We will send you a confirmation email when we dispatch your order and the courier will confirm your delivery date and time.
| £9.95 | UK - England, Wales, Scotland (excluding Islands and Highlands) | Next working day delivery, following longest lead time. |
| £10.95 | Scottish Islands and Highlands | 2 working days, following longest lead time. |
| £13.95* | Northern Ireland, Isles of Scilly | 2 working days, following longest lead time. |
* Large items requiring delivery to Northern Ireland will be sent via pallet charged at £220 per delivery.
Ireland, Channel Islands and Isle of Man are classed as International Deliveries. See below for more information.
Pallet Delivery
For large items, we use a pallet delivery service. Where an order is sent by pallet delivery, the following applies:
- At checkout, 'Pallet Delivery' will be stated
(if an order comprises of a large number of smaller items, we may combine these into a pallet delivery. If this is the case, this may not be stated at checkout, but we will make contact with you to advise you.) - We will contact you directly to arrange the delivery of your order and confirm delivery date with you.
- Once the delivery date has been agreed, it is your responsibility to ensure that you are at the property at the required time. The delivery company will only attempt to deliver the item once, if you are not there to accept the delivery then the item will be returned to the warehouse and further delivery attempts will incur a charge.
- Please remember to check that items can be delivered to your door easily. It is the responsibility of the customer to inform us regarding any access issues. If an item cannot be delivered it will be returned to our workshop and a return delivery fee will be charged. Charges will also apply to cancelled deliveries, failed deliveries or return collections.
- The courier will deliver your item to the kerbside, meaning that they are not obligated to move items directly into your home. It is recommended that two strong people are on hand to take delivery of the item.
- If you receive your goods on a pallet, please keep hold of it until you have decided if you will be returning any items, as this will be used to return the order.
Weekend Delivery
Delivery usually happens during weekdays, though we can sometimes (courier dependent) arrange a Saturday delivery. Please contact us after you have placed your order and we can arrange this for you.
Grouped Delivery
If you have ordered multiple items, they will be shipped together as per the longest lead time. If this is not convenient and you would like each product shipped when it is ready please let us know.
INTERNATIONAL DELIVERY
We ship a wide selection or our range internationally including, but not limited to, Europe, North Americas and Asia Pacific. Shipping charges per product are calculated at checkout.
Shipping costs to some zones or locations do not automatically display on our website. If you are unable to checkout due to a shipping issue please email our sales team at sales@tomraffield.com with your delivery address and details of which products you would like to order. You will be contacted with a competitive delivery quote.
You can shop the international collection here.
Please be aware that shipping costs for orders dispatched to addresses outside of the UK do not include Customs Clearance, Duties & Taxes – any additional import costs are the responsibility of the receiver.
For more information on our Returns Policy, see here.
Returns
| Item type | Return fee per item |
| Small items - eg table lights, wall lights, flush/pendant ceiling lights | £12 |
| Medium items - eg floor lights, chandeliers, clusters, side tables, stools | £25 |
| Large items - eg coffee tables, armchairs, sofas | £50 |