In addition to our standard Terms & Conditions, the following applies to items purchased in our Seconds Sale:
- Seconds can be only ordered online at tomraffield.com.
- Seconds orders can only be shipped to UK addresses subject to delivery charges.
- Seconds products may be returned but are excluded from our free returns policy. They must be in their original condition and packaging and unused. Seconds returns will be charged at the following rates per item returned. This charge will be deducted from the refund due:
Item Type Return fee per item Small items - eg table lights, wall lights, flush/pendant ceiling lights £12 Medium items - eg floor lights, chandeliers, clusters, side tables, stools £25 Large items - eg coffee tables, armchairs, sofas £50 - To arrange a return, please follow the instructions on our returns page.
- If a seconds item is delivered damaged or broken in transit, we will either arrange a repair or a replacement of the damaged item. We may need to arrange collection of the damaged item - this will free of chage.
- No further discounts or promotions may applied or used in conjunction with the purchase of any Seconds items.
- Seconds are sold as described on a first come, first served basis.
- All items are subject to availability and while stocks last. We may end the Seconds Sale at any time without notice at our discretion.
- We are unable to specify the exact fault on each piece due to the variation and quantity.
- Seconds items are not available for viewing at either of our showrooms.
- Seconds items cannot be reserved. We recommend that customers complete their purchase as soon as they have added all required items to their basket to avoid any disappointment.
- When an item is classified as a 'Second' the fault or faults may be in the finish, the shape or size, small hairline cracks or the product may be a discontinued style. The faults are not structural (i.e. each piece still functions as intended and is usable). The product may also be an early prototype made by our workshop team whilst developing new ranges.