If your item is not suitable and just doesn’t ‘fit’ then under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges if any).
Items should be unused, returned in their original packaging and in a fully resalable condition.
We offer a free returns service (mainland UK addresses only) that is easy to use and stress free. Just pop the product back in the box and fill out our organise a return form letting us know a convenient day to pick it up from you. We will then contact FedEx UK / DPD and arrange your collection.
If your order was delivered on a pallet please repackage your product/products and assemble them back on to the pallet. You can fill out the organise a return form below or alternatively, call our logistics team on 01326 722725 who will arrange this for you.
For returns outside of mainland UK customers will be responsible for payment of the return delivery.
We will refund the original credit card used for the purchase as soon as the goods have arrived back with us, or offer an exchange or replacement. Please note: Refunds can take up to 10 working days to be received following receipt of the goods.
Products that are made to a specific order, to include all of our seating (made to order furniture) cannot be refunded, unless there is a fault with the product.
Please note orders for furniture upholstered in bespoke fabric choices cannot be refunded, unless there is a fault with the product.
*Extended Returns: Our goodwill returns policy means that customers who placed Christmas orders between 25th October and 13th December (last order date for pre-Christmas deliveries) can return or exchange purchases up to 24th January 2020 with a valid receipt.
As usual, any bespoke pieces made to special order cannot be refunded, unless there is a fault with the product.*