SECONDS RETURNS
SECONDS PRODUCTS ARE EXCLUDED FROM OUR FREE RETURNS
When an item is classified as a 'second' the fault or faults may be in the finish, the shape or size, small hairline cracks or the product may be a discontinued style. The faults are not structural (i.e. each piece still functions as intended and is usable). The product may also be an early prototype made by our workshop team whilst developing new ranges.
Whilst we understand you may wish to return your seconds item, due to the nature of our seconds sale we charge a fee for each seconds item returned. This is detailed below and will be deducted from your refund. We are unable to offer exchanges on seconds products except where an item is damaged in transit or an incorrect item is received.
| Item type | Return fee per item |
| Small items - eg table lights, wall lights, flush/pendant ceiling lights | £12 |
| Medium items - eg floor lights, chandeliers, clusters, side tables, stools | £25 |
| Large items - eg coffee tables, armchairs, sofas | £50 |