RETURNS INFORMATION
As our products are handcrafted and made-to-order, returns are at our discretion for orders delivered outside the UK and EU/EEA but we will always do our best to find a solution. If you do need to return an item, please contact us within 14 days of delivery. Any approved return will need to be shipped back to us at your cost and in resalable condition.
Please note that outbound shipping costs, duties, taxes, and any courier handling charges are non-refundable. If a delivery is refused or returned to us due to unpaid duties or taxes, we will refund the product value only, once the goods have been received back in resalable condition and after any return freight or associated charges have been deducted.
If you have any questions before placing your order, our team is always happy to help at sales@tomraffield.com.
Please note, bespoke products are non-returnable, unless there is a fault with the product.
Click here to read our returns policy.