Here at Tom Raffield we’re dedicated to using wood to craft the next generation of design.
We’re proud to produce innovative, high quality, handcrafted lighting, furniture and accessories that will become heirlooms of the future. We’re also set on bringing our customers the very best service.
This means that if you find one of our products, sold with the same quality, condition and functionality, on sale at a lower price by a UK mainland competitor, either in store or online, we will match that competitor price when you purchase from us.
Making a Tom Raffield price match request couldn’t be easier, and it means a lot to us that customers support our brand directly.
The competitor’s price will need to be publicly available to all customers. For our sales team to verify these prices, they will need to be displayed and available to purchase on the competitor’s own website, or in store.
The product must be available from a comparable retailer with a UK store and online presence. This does not include online-only retailers, auction sites, overseas stores or Amazon.
The price must apply to an identical, individual product - that’s the same condition, size and wood type, or one of our standard upholstery colours.
For us to match the price, our competitor must have the product in stock (rather than available only to order). We also verify that the competitor is able to deliver in equivalent timescales to us.
We match price-based promotions given at the point of purchase but will not consider service or reward-based promotions, such as trade-ins, cashbacks, installation, extended warranties, interest-free credit or express delivery.
We do not match ex-display stock, reduced faulty goods sold by retailers or third-party non-national websites.
The decision of our Customer Service Team is final.