Returns
At Tom Raffield we offer free delivery over £50 and free returns on all UK orders*
EXTENDED RETURNS
To help you shop with confidence this festive season, our Christmas return policy is valid on orders placed between 15th November and 24th December 2024.
Any purchases made online or at our showrooms between these dates can be returned up until 17th January 2025, with a valid receipt with a valid receipt and subject to our standard returns policy. For orders placed from 25th December onwards, our normal returns policy applies.
Please note, bespoke products or fabric orders cannot be refunded unless faulty.
Our Standard Returns Policy:
Thank you for purchasing one of our handcrafted pieces. If you decide your item is not suitable, you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges if any). Items should be unused, returned in their original packaging and in a fully resalable condition.
We offer a free returns service (mainland UK addresses only) that is easy to use and stress free. Carefully put the product back in the box using the original packaging and fill out our organise a return form letting us know a convenient day to pick it up from you. We will then contact the courier to arrange your collection.
If your order was delivered on a pallet please repackage your product/products and assemble them back on to the pallet. You can fill out the organise a return form below or alternatively, call our logistics team on 01326 722725 who will arrange this for you.
For returns outside of mainland UK customers will be responsible for payment of the return delivery.
We will refund the original credit card used for the purchase as soon as the goods have arrived back with us, or offer an exchange or replacement. Please note: Refunds can take up to 10 working days to be received following receipt of the goods.
Please note, upholstered furniture in bespoke fabric choices or any of our bespoke or customised products are non-returnable, unless there is a clear fault with the product.
SECONDS RETURNS
* Due to the nature of our seconds sale we charge a fee for each seconds item returned. This is detailed below and will be deducted from your refund. Seconds items can be returned to us within 14 days of receipt of the goods. We are unable to offer exchanges on seconds products except where an item is damaged in transit or an incorrect item is received.
| Item type | Return fee per item |
| Small items - eg table lights, wall lights, flush/pendant ceiling lights | £12 |
| Medium items - eg floor lights, chandeliers, clusters, side tables, stools | £25 |
| Large items - eg coffee tables, armchairs, sofas | £50 |