Your refund request should include these details: the order number the donation was made on, the date the donation was made, the donation amount(s), name of the donor, nature of the error.
Tom Raffield reserves the right to deduct any bank or transaction charges for any refund processed onto you.
Payment of your refund
We will endeavour to review and respond to your request for a refund as soon as possible. Unless otherwise agreed with you, all refunds will be made via the original method of payment. For example, if the donation was paid using a credit card, the amount of the refund will be credited to the same credit card.
Any queries regarding our refund policy should be directed to our sales team at firstname.lastname@example.org
WWF-UK is a registered charity in England and Wales 1081247 and in Scotland SC039593 and a company limited by guarantee registered in England and Wales 4016725. Registered address: The Living Planet Centre, Rufford House, Brewery Road, Woking, Surrey, GU21 4LL.