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Join the team: Installations Manager

Posted: 06.07.18

We're on the hunt for an Installations Manager to join the Tom Raffield Team.
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We're on the hunt for an Installations Manager to join the Tom Raffield Team. This is an exciting opportunity to be part of a fast paced dynamic team.


Job purpose:

To develop and be responsible for the delivery of bespoke installation projects to various client’s specifications, to include Tom Raffield Ltd as the client in certain instances. To actively cultivate Tom Raffield Ltd as an international household name with a proposition built on creativity, innovation and craftmanship.


Reporting to:

Managing Director (in the first instance)


Key areas of responsibility:


  • to manage and deliver all installation projects within the Tom Raffield team
  • to give strategic leadership and vision to assigned members of the Tom Raffield team whose involvement is required at any stage of the install project
  • to ensure the Tom Raffield fitting team consistently provide industry-leading levels of fit quality and customer service
  • to provide outstanding communication to the Project Team which will include the design, production, marketing, sales and finance departments, facilitating the smooth running of each Tom Raffield install
  • to ensure the Tom Raffield installation team maximises profitability on all projects without compromising on agreed standards
  • to be responsible for the delivery of all the installation projects on time, on budget and to the agreed specification outlined from the start
  • to ensure that the installation function is sharing valuable knowledge regarding customer experiences and perceptions in relation to the company’s processes and procedures with the other functions within the business, so that Tom Raffield can continually learn and improve its operations
  • to continually improve the Tom Raffield installation experience by consistently studying, analysing and developing our processes and systems around the needs and expectations of our customers
  • to be responsible for the quality of communication with Directors, department managers, colleagues and customers
  • to be consistently aware of the need to be financially astute and to provide insight as to what changes should be made to ensure that financial objectives of the install are met
  • to ensure that all over-run, let-down, corrective work, complaints, no-show, schedule accuracy and customer feedback targets are met across the assigned Tom Raffield installation team
  • to be responsible for ensuring all health and safety procedures are in place both on and off site and at no point compromised
  • to understand the installation arm of the business will act as a key marketing tool designed to inspire and engage with our customer demographic and those likely to draw attention to the brand, such as, the press and media, and therefore, recognise the impetus our installations will have on the viewing public
  • to recognise the high profit revenue and monopoly the installations are likely to offer in relation to competition in the market place
  • to provide leadership and guidance for all those assigned within the fitting teams
  • to function as line manager for assigned fitting staff


The person requires:


  • the ability to plan and prioritise tasks and own work load with own initiative, whilst managing multiple tasks against strict time frames
  • to be meticulous with detail and problem solve if issues arise and know how best to resolve against measured results and planned outcomes
  • the ability to be a strong communicator using various channels to those in the Tom Raffield team whose involvement is required at any stage of the project
  • the ability to manage a team of makers as well as external sub-contractors depending on the nature of the install
  • the ability to set clear objectives according to the project brief
  • extensive knowledge of department processes
  • the desire to grow and nurture a specialist, adaptable installations team as part of the growing Tom Raffield team
  • the capacity to work away from home on a regular basis


Applications to be submitted by 4pm on 13th July 2018

Please email:






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