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Join our team: Digital Campaign Manager

Posted: 23.09.22

We are looking for a Digital Campaign Manager to join our growing team!
tom raffield workshop team

Job Title: Digital Campaign Manager

Reporting to: Head of Marketing & Sales

Salary: DOE

Working pattern: This is a permanent full time role based at our design studio in Falmouth, Cornwall. Monday-Friday, 8am-4:30pm with flexible working culture. At present we do not work weekends or bank holidays unless business demands it.


About Us...

Established in 2008, Tom Raffield design and make a range of contemporary, sustainably made furniture and lighting that is beautiful in form and practical in function. Each Tom Raffield product is handcrafted by a skilled set of craftspeople and individually finished with the care and attention of a fine piece of art. With an omni-channel sales model, the business has built and continues to build a fantastic reputation within a luxury market.


What you'll be doing...

We are a collective of talented individuals managing the media & marketing strategy, reporting, modelling & analytics, tools & systems to attract customers to our unique brand and range of homeware. We are looking for a driven Digital Campaign Manager to join us in building the Tom Raffield brand. The successful applicant will own the planning and delivery of our digital customer acquisition, customer retention and reactivation campaign activity, helping to create an affective sales funnel and ensure our paid media strategies are efficient and effective. This is a really exciting time to join our brand as we continue through our growth journey.


About you...

We are looking for a confident, self-driven and enthusiastic team member with a can-do attitude. You will have experience within a fast paced brand, ideally luxury retail. Working closely with our agency partners you deliver on our paid marketing strategy to support our commercial targets and customer objectives. So organisation and numerical skills are paramount to this role, alongside excellent communication skills (written and verbal), with a professional and personable character. The candidate will be able to work well under pressure, through effective time management, prioritising workloads with efficiency and accuracy. Above all else, have a positive hardworking attitude and commitment to the challenge of working for an exciting young business. The Tom Raffield team are passionate about maintaining a fun, social working environment and are looking forward to welcoming the right person to our small yet ambitious team.


Your key responsibilities:

  • Support the Head of Marketing & Sales to execute the marketing strategy, partnering with our digital marketing agencies and manage end-to-end our brand, acquisition and remarketing campaigns.
  • Coordinate our external agencies to ensure the brand’s growth across key customer target groups are hitting our strategic goals, with experience in managing PPC, Google Shopping, Google Adwords, Bing Ads etc. 
  • Plan, implement and report on paid marketing campaigns across various digital channels.
  • Brief external agencies and monitor alignment between campaigns plans and business objectives.
  • Coordinate the budgets, conversion, media and creative execution to ensure top-quality campaign delivery.
  • Track, analyse and report performance across all campaigns and make strategic optimisations to achieve and exceed brand and growth KPIs, in collaboration with agencies and internal analytics tools.
  • Implement new channels (inc. affiliate programme) to drive growth across all digital touchpoints, alongside a/b testing to improve performance and inform campaign and creative strategies.
  • Present weekly and monthly campaign performances report to the Head of Marketing and team.
  • Be a key member of the wider marketing team, working closely to deliver our over-arching strategy, marketing plan and key messages. Ensure all marketing campaigns are joined up and cohesive.
  • Work with our creative team to brief and create paid campaign assets.
  • Research and pitch new paid channel opportunities in order to keep reaching more of our target demographic.
  • Work in a fast-paced work environment and have the ability to work with various internal and external stakeholders.
  • Identify opportunities to improve and streamline our current internal marketing processes.

 

Your skills and experience: 

  • 3-4 years experience in marketing campaign management and working with data, Google analytics, reporting.
  • Experience of media planning, campaign set-up, campaign optimisations (mainly digital channels), reporting and analysis of data. In-house and working with an external agency.
  • Experience in media planning and managing marketing campaigns (both brand, acquisition and remarketing) across paid digital channels (such as Social, Search). 
  • Tracking of campaign budget including raising and tracking POs, performance and optimisation.
  • Strong experience in Attribution, Google Analytics and/or analytics in general.
  • Experience in partnering with various internal teams and external suppliers (e.g. media agencies) and in demonstrating critical thinking, attention to details and negotiation skills.
  • Experience in working within the luxury retail market.

This list is by no means exhaustive but outlines the requirements on a day-to-day basis, and therefore, there will be additional responsibilities to ensure both logistics and packing provide operational efficiency always.


    So, what's in it for you?

    • A flexible part time role, with the potential for further cover if business demands.
    • We’ll support your ongoing professional development with bespoke learning initiatives and training opportunities.
    • We offer career progression…as we grow, you grow.
    • Being part of a growing, ambitious and dynamic team, so you get the chance to be part of and mould our work culture too.
    • We support you saving for your future, so you are automatically signed up to our company pension scheme, after your three-month probationary period.
    • Access to reduced prices across our fantastic product range.
    • We provide healthy breakfast and snack options.
    • Regular social events including summer and Christmas parties as well as occasional full team activities and catered lunches.
    • Yoga classes, to promote positive wellbeing (subject to payment).

      We will require evidence of your Right to Work in the UK, for more information please visit https://www.gov.uk/check-job-applicant-right-to-work.

      To apply, please send your CV with covering letter supporting why you are the perfect fit to join our Tom Raffield team to people@tomraffield.com by 5th September 2022.

      COVID-19 considerations:  We will be conducting our initial interviews via Microsoft Teams. This software has a free downloadable app, which can be used on most digital devices.

      The company is committed to training and supporting employees. Employees will receive training for all areas included in their job description to ensure that they are capable, and feel confident, of performing both main and secondary responsibilities. In addition, it is the employee’s responsibility to alert the Heads of Departments and colleagues to areas where they feel they require more training or need the support of another member of the team, to undertake a specific task that may be new, or more challenging, for them.

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